Refund Policy
Every piece is made to order
Nothing sits in a warehouse. Your item is printed for you after you order — that's what keeps our runs limited and our waste low, and it's why this policy works the way it does. Please give it a read before you order.
Check the size chart first
Every product page carries a full size chart with measurements for each size. Because each item is printed on demand, we can't accept returns or exchanges for sizing or change of mind. If you're between sizes, email support@fungaldrip.com before you order and we'll help you pick — we'd much rather get it right up front.
Cancelling an order
Orders move into production quickly. Email support@fungaldrip.com as soon as you can — if your order hasn't entered production yet, we'll cancel it and refund in full. Once printing has started, we can't cancel or change it.
Damaged, misprinted, or defective? We make it right
If your item arrives with a printing defect, damage, or a manufacturing fault, email support@fungaldrip.com within 30 days of delivery and include all four of these:
- Your order number
- A clear, well-lit photo of the fault
- A photo of the garment's neck label
- A photo of the shipping label on the packaging
We review every one. Where a fault is confirmed we send a free replacement in the same design and size, at no cost to you and with no need to ship anything back. If we can't reprint it — the design has been retired or the size is gone — we'll refund you in full instead. The choice of remedy is ours.
Defect claims cover the item as delivered. Once a garment has been worn or washed we can't assess it as a manufacturing fault.
If your package doesn't arrive
Tracking shows it wasn't delivered: tell us within 30 days of the estimated delivery date and we'll send a replacement free.
Tracking shows delivered but it isn't there: check with everyone at the address, look anywhere a carrier might leave a parcel, and ask your local depot — the large majority turn up within a day or two. If it doesn't, contact us inside that same 30-day window and we'll open an investigation with the carrier. Where carrier records confirm delivery we aren't able to send a replacement, but we will always look into it with you.
Wrong or incomplete address
Please double-check your address at checkout — it's the single most common cause of a parcel going astray. If a package is returned to us because the address was insufficient, or because it went unclaimed, we can reship it and reshipment is at the customer's cost. If we can't reach you to arrange that within 30 days, the item is donated and no refund is issued.
All other sales are final
Because every item is printed on demand specifically for you, all other sales are final.
Customers in the EU and UK: under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Our products are made to order and fall within that exemption. Your statutory rights in respect of faulty goods are unaffected.
Refund timing
Approved refunds are returned to your original payment method within 5–10 business days.
Fair use
This policy exists so that real problems get fixed fast, for everyone. We reserve the right to decline claims that can't be evidenced, to decline repeat claims on the same order, and to decline future orders from accounts showing a pattern of unsupported claims. If you're unhappy with how we've handled something, reply to us first — a payment dispute opened without contacting us will be contested with the delivery and production records attached.
Questions
Email support@fungaldrip.com. A human reads every message, and we'd always rather sort it out directly.